AJ's Mercantile is committed to serve the local community and make every interaction with us a positive experience. We want you, our customers and suppliers, to be able to trust us, confident that our decisions and procedures are ethical & beyond reproach.
This code provides clear direction on conduct expected in support of our customer. It applies to all employees, contractors and others acting on behalf of AJ's Mercantile, LLC.
AJ's also believes in diversity & equality. We embrace our customers' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical & mental ability, political affiliation, race, religion, and sexual orientation.
Our Customers are expected to be respectful to all AJ's Mercantile employees and other customers. AJ's reserves the right to ban & refuse service to anyone who engages in abusive or offensive behavior (in person or online) including but not limited to:
AJ's will accept returns for store credit if the following parameters are met:
In the event of damaged or factory defects:
*Abu Garcia Reels can NOT be returned to AJ's with defects. Any and all warranty issues will be handled directly by Abu Garcia per their warranty requirements. AJ's will not be able to assist in this transaction as Abu Garcia requires that the purchaser deal with them directly.